Preamble: At Nustagroup.com we pledge ourselves to protect the rights of our customers. Since 1999, we have responsibly served customers with integrity and accountability. With us, you have a supplier that respects the law and not a supplier who disregards it. To protect customers from unethical business practices and in respect for the law, we draft this Customer Bill of Rights.
Right I: Right To Outstanding and On Time Service.
Nustagroup.com will strive for outstanding and on time service on every order or will notify customers promptly of delays in specified turnaround times.
Right II: Right to Immaculate Print Quality.
Nustagroup.com will strive for immaculate print quality on every order or will notify customers of noticed blemishes.*
Right III: Right to Know Your File Quality.
Nustagroup.com will strive to have files that are of good quality prior to sending PDF proofs.**
Right IV: Right to Know What We Know About Your Project.
Nustagroup.com will strive to maintain a mutual understanding of print project specifications before submitting estimates.***
Right V: Right to Know What to Expect In Color Output.
Nustagroup.com will strive to explain what a customer can expect in color output prior to submitting proofs.****
Right VI: Right to Be 100% Satisfied.
Nustagroup.com stands behind its manufacturers, products and services. It is our goal to have each customer 100% satisfied. If a customer is not satisfied with our manufacturer choice, their products or our service we will strive to help the customer be 100% satisfied.
Right VII: Right to Know Us.
We want you to get to know us, what we stand for, what we believe in and the things we care about. That is why we have a transparent organization. You will be given the information you need to make a wise choice in your print provider.
Right II: *Nustagroup.com reserves the right to correct any spoiled printed products and services and/or extend an appropriate credit to the customer in order to help its customer be satisfied.
Right III: **Unnoticed blemishes in files at the time of or prior to approval of PDF proof are the sole responsibility of the customer.
Right IV: ***Any misunderstanding of project specifications not brought to the attention of Nustagroup.com at the time of or prior to approval of PDF proof is the sole responsibility of the customer.
Right V: ****Any misunderstanding of color expectations not brought to the attention of Nustagroup.com at the time of or prior to the approval of the PDF proofs is the sole responsibility of the customer.